This privacy policy South Africa explains how FAST. Cycles collects, uses and protects personal information in line with the Protection of Personal Information Act (POPIA). We respect your privacy and are committed to handling personal data responsibly and transparently.
FAST. Cycles operates as a specialist cycling retailer and service provider in South Africa. This privacy policy applies to all personal information collected through our website, online store, in-store interactions and digital communication channels.
We may collect personal information when you interact with our business. This includes:
Name and surname
Contact details such as email address and phone number
Delivery and billing addresses
Purchase and service history
Website usage data and cookies
We only collect information that is necessary for legitimate business purposes.
We use personal information to:
Process orders and payments
Arrange deliveries and services
Communicate about products, orders or support queries
Improve our website and customer experience
Meet legal and regulatory requirements
We do not sell or trade personal information to third parties.
FAST. Cycles processes personal information lawfully and fairly, as required by POPIA. We take reasonable steps to ensure information is accurate, complete and up to date. Personal data is retained only for as long as necessary.
We may share personal information with trusted third parties such as payment providers, delivery partners and service platforms. These parties only receive information required to perform their services and must protect it appropriately.
We take reasonable technical and organisational measures to protect personal information against loss, misuse or unauthorised access. While no system is completely secure, we work to maintain strong safeguards.
You have the right to:
Request access to your personal information
Ask for corrections or updates
Withdraw consent where applicable
Object to certain forms of processing
Requests can be made by contacting us directly.
Our website may use cookies to improve functionality and user experience. You can adjust browser settings to manage or disable cookies.
We may update this privacy policy from time to time. Any changes will be posted on this page and take effect once published.
If you have questions about this privacy policy or how your information is handled, please contact FAST. Cycles directly through our website or official communication channels.